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- Accountability
Accountable first to the people we work with.
Our standards for participation, feedback, protection, transparency and fairness, the policies that hold them in place, and how anyone can raise a concern with us today.
Our commitments to every community we work with.
They apply to every activity, every project and everyone who acts for CAYO: staff, volunteers, Board members and the moderators of our youth network.
Women in conversation at an outdoor community session.
Participation
Young people and women help shape our work, from design to review. Programmes are designed with the people they serve.
Open feedback
Anyone can raise a concern with us. Our standard is to acknowledge every complaint within 48 hours and close it within 7 days, or escalate it with a reason.
Protection
No one should come to harm through contact with CAYO. Reports of sexual exploitation and abuse go straight to a designated safeguarding lead and the Board, never through line management.
Transparency
We will publish our policies once the Board adopts them, publish our annual accounts, and hold community accountability meetings in each woreda where a project is active.
Fairness
We will publish participant selection criteria at each site and apply them fairly across all communities, with care for conflict sensitivity.
Policies, drafted for our Board.
Each policy is drafted for adoption by our Board of Directors. Once adopted, the policies, or summaries of them, will be published on this page with the date of adoption.
- Draft for Board adoption
Safeguarding and Protection from Sexual Exploitation and Abuse (PSEA)
Protection in every activity, and how reports of sexual exploitation and abuse reach a safeguarding lead and the Board.
- Draft for Board adoption
Child Protection
Protection of children in activities and online.
- Draft for Board adoption
Code of Conduct
How staff, volunteers and youth network moderators behave when they act for CAYO.
- Draft for Board adoption
Complaints and Feedback
How every complaint is acknowledged, closed or escalated, and how community meetings work.
- Draft for Board adoption
Anti-Fraud and Anti-Corruption
Responsible use of funds, financial controls and reporting suspected fraud to funders.
- Draft for Board adoption
Whistleblowing and Non-Retaliation
Safe reporting, including about senior leaders.
- Draft for Board adoption
Conflict of Interest
Fair decisions, declarations by Board and senior staff, and fair participant selection.
- Draft for Board adoption
Data Protection and Consent
Consent for photographs and stories; privacy of participant and network data.
- Draft for Board adoption
AI Use
Safe and responsible use of AI tools with CAYO data.
Raise a concern with us today.
Anyone can raise a concern about CAYO’s work, staff, volunteers or partners. Write to us or call any of these numbers.
If someone is in immediate danger, contact the police or the nearest health service first. Then tell us. These channels are shared, not confidential: share only what we need to contact you.
Open now
Phone
Channels we are adding
Each one will be listed here as a working contact once it opens.
Confidential safeguarding line and email
PlannedA private route for reports of abuse or exploitation.
Toll-free line
PlannedFree to call from any network.
WhatsApp and SMS
PlannedMessage us from any phone.
Feedback boxes at project sites
PlannedFor people who prefer to write.
A registered Ethiopian civil society organization.
Registered in 2024 under CSO Proclamation No. 1113/2019 (Registry No. 7335).
- Name
- Concerned African Youth Organization (CAYO)
- Type
- Youth-led, non-governmental, non-profit civil society organization
- Registration
- Local organization, CSO Proclamation No. 1113/2019, Registry No. 7335
- Regulator
- Authority for Civil Society Organizations
- Governance
- General Assembly, Board of Directors, Executive Director
- Headquarters
- Jigjiga, Somali Regional State
- Mandate
- All regional states and the city administrations of Addis Ababa and Dire Dawa
Reports and accounts
Annual reports and accounts filed with the Authority for Civil Society Organizations.
Regional agreements
Operational agreements signed with the relevant regional bureaus for each project.
Core Humanitarian Standard
2028 target
We aim to align with the CHS on Quality and Accountability by 2028. Our draft policies on safeguarding, complaints, anti-fraud and conflict of interest are written to its commitments.
Something wrong? Tell us.
It is free, and you do not have to give your name.