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- Report a concern
Tell us when something is wrong. It is free, and you do not need to give your name.
Anyone can raise a concern about CAYO’s work, staff, volunteers or partners: participants, network members, community members, local authorities, partners, volunteers and staff.
If someone is in immediate danger, contact the police or the nearest health service first. Then tell us.
Write to us or call us today.
Tell us what happened, when and where, who was involved if you know, and how to reach you if you would like a reply.
Email and phone
Phone
The email inbox is shared, not confidential. For a sensitive matter, write only enough to ask us to call you back.
In person
Speak to any CAYO staff member or volunteer at an activity. They will pass your concern on to the person responsible.
What happens next
We acknowledge it within 48 hours
If you left a way to reach you, we confirm that we have it, who is handling it and when you will hear from us next.
We close it within 7 days
We look into it and tell you the outcome, what we did and how to appeal.
Or we escalate it, with a reason
If it needs longer, we pass it to a more senior person, record why, and give you a new date.
A concern is never handled by the person it is about, or by someone who reports to them. If you report without giving your name, we cannot contact you, but we still look into what you tell us.
Confidential safeguarding line and email
PlannedA private route for reports of abuse or exploitation.
Toll-free line
PlannedFree to call from any network.
WhatsApp and SMS
PlannedMessage us from any phone.
Feedback boxes at project sites
PlannedFor people who prefer to write.
What you can report.
If CAYO, or anyone acting for CAYO, has caused harm or fallen short of our standards, we want to know.
Harm or abuse
Any harm to a child, young person or adult through contact with CAYO, including sexual exploitation and abuse.
Conduct
How a CAYO staff member, volunteer, Board member or moderator of our youth network has behaved.
Misuse of funds
Suspected fraud, corruption or misuse of money or goods.
Fairness
How participants were selected for an activity, or how you were treated in one.
Your data
How CAYO has used your personal information, your photograph or your story.
Anything else
Any other concern or feedback about our activities, including our Telegram channels.
Speaking up will never cost you.
No one is punished for a concern raised in good faith, even if it turns out to be mistaken. This commitment is set out in our Whistleblowing and Non-Retaliation Policy, drafted for adoption by our Board.
Safeguarding reports skip line management
Reports of sexual exploitation and abuse, or of harm to a child, go straight to a designated safeguarding lead and the Board. Until the confidential line opens, call any number above and ask for a call back about a sensitive matter.
Your identity is protected
It is shared only with the people who must know to resolve your concern.
A route around management
Every concern can reach the Board without passing through the Executive Director, and concerns about senior leaders go to the Board directly.
Retaliation is gross misconduct
Anyone who threatens, excludes or harms a person for reporting faces action.